Return Policy

Return policy for purchased Products
 ( valid from 01 .0 01.2021 )

§ 1

The right to withdraw from the contract

  1. If the Consumer purchases the Product outside a stationary store, he may withdraw from the Sales Agreement within 14 days without giving any reason.

  2. The notification of withdrawal from the Agreement in any other case (both for Entrepreneurs and Consumers) will be considered individually.

  3. Of 1 of this paragraph does not apply to Products that are services or orders, such as: electric vehicle rental, driving lessons, service and others, the partial performance of which results in a return less the part performed.

  4. Of 1 of this paragraph also does not apply to Individualized Products - i.e. Products with properties specified by the Consumer in the order placed by him or closely related to his person.

  5. The running of the time limit specified in sec. 1 begins from the date of delivery of the Product to the Consumer or a person designated by him other than the carrier, and in the case of a Product that is a service or order, from the conclusion of the Agreement.

  6. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part.

  7. The consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the deadline indicated in paragraph 1.

  8. The statement may be sent by traditional mail by sending the statement to the Seller's address - the Seller's contact details are specified below in § 2

  9. If the Consumer sends the declaration by e-mail, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement.

  10. The effects of the Consumer withdrawing from the Contract concluded remotely within the period specified in paragraph 1 of this paragraph:

    1. In the case of a Distance Agreement, the Agreement is considered void.

    2. In the event of withdrawal from the Agreement by the Consumer, the Seller shall immediately, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, return all payments made by him, including the costs of delivering the Product to the Customer, except for additional costs resulting from the selected by the Consumer, a delivery method other than the cheapest standard delivery method offered by the Seller. The item does not apply to the down payment, the return or lack of which is legally regulated in the Civil Code.

    3. The consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.

    4. The consumer bears the direct costs of returning the Product.

    5. The Seller will withhold the reimbursement until the Product is received back and its condition is checked.

    6. The reimbursement will be made by the Seller using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution that will not involve any costs for him.

    7. The Customer is only responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product. This point is closely related to the provisions of the Product manual (if any), which specifies the intended use of the Product, conditions and method of its use.

  11. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:

    1. Which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.

    2. Which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.

    3. For the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the service, he will lose the right to withdraw from the Agreement.

§ 2

Store and Seller data

  1. Seller's full name: Shift7 - Tomasz Kosmalski

  2. Store trade name : Shift Seven - electric vehicles

  3. Stationary Store address: 05-827 Grodzisk Mazowiecki, ul. 3-Maja 1a

  4. E-mail address: ev.shiftseven@gmail.com

  5. Telephone number: +48 512 929 746

  6. Bank account number (Alior Bank): 78 2490 0005 0000 4600 1856 9866

  7. The Customer may communicate with the Store using the addresses and telephone numbers provided in this paragraph.

  8. The Customer may communicate with the Store by phone during the hours specified on the Store's Website.


Download - Agreement withdrawal form

The full text of the Store's regulations can be found HERE

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